Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and brands in South Korea to ensure that every item you receive is 100% genuine and fresh.
How long does international shipping take?
We offer global shipping. Standard delivery typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days depending on your location.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How can I find the right routine for my skin type?
Each product page includes a 'Skin Type' guide. You can also visit our 'Routine Guide' section or contact our skincare experts for a personalized consultation.
Do you offer free samples with orders?
We love letting you try new things! Every order includes a selection of free samples from top Korean brands so you can discover your next favorite product.
Are your products cruelty-free?
Many of our brands, such as COSRX and Purito, are strictly cruelty-free. You can use our 'Cruelty-Free' filter on the shop page to browse ethical beauty options.